SHIPPING POLICY

SEVĒNNE ships to New Zealand, Australia, and the United States.

Processing Time

Orders are processed and dispatched within 2–3 business days, excluding public holidays. Once your order is on its way, you'll receive a confirmation email with tracking.

Pre-Orders

Pre-order items are dispatched within the window shown on the product page and in your order confirmation. If your order includes both pre-order and in-stock items, it will be sent together once the pre-order items are ready. The delivery times below apply from the day your order is dispatched, and you'll receive tracking by email as soon as it's on its way.

Delivery

Every order is sent by tracked courier. Estimated delivery times from dispatch:

- New Zealand: Next business day to most addresses, with NZ Post. Rural and remote addresses may take 1–2 business days longer.

- Australia: 2–6 business days

- United States: 3–6 business days

These are estimates only. Customs processing, courier delays, or other circumstances outside our control may affect delivery times.

Shipping Costs

Shipping is charged based on your delivery destination and is shown at checkout before you pay.

Customs, Duties, and Taxes

Australia: SEVĒNNE is made in New Zealand. Orders under AUD $1,000 arrive with no import duties or charges to pay on delivery.

United States: we send US orders duties paid. We cover import duties on your behalf, so there is nothing further to pay on delivery.

New Zealand: all prices include GST.

Lost, Damaged, or Delayed Parcels

Your order is our responsibility until it is delivered to the address you provided. If it hasn't arrived within the estimated delivery window, or arrives damaged, contact us at hello@sevenneskin.co.nz and we'll resolve it with our courier. If a parcel is lost or damaged in transit, we'll lodge a claim with our courier and send you a replacement or a full refund if a replacement is not available.

Once tracking confirms a parcel has been delivered to the address provided, we're unable to take responsibility for items lost or stolen after delivery.

Incorrect Delivery Details

Please ensure your shipping address is correct at checkout. We're not responsible for orders delayed or lost because of an incorrect address provided at checkout. Any additional shipping costs to resend an order for this reason are the customer's responsibility.

Contact: hello@sevenneskin.co.nz