SHIPPING POLICY

SEVĒNNE currently ships to New Zealand, Australia, and the United States.

Processing Time

Orders are processed and dispatched within 2–3 business days of purchase, excluding public holidays. You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

Delivery Timeframes

New Zealand: 2–5 business days

Australia: 5–10 business days

United States: 7–14 business days

These are estimates only. Delivery times may vary due to customs processing, courier delays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight.

Customs, Duties, and Taxes

Orders shipped to Australia may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. All orders shipped to the United States are subject to import duties and taxes, regardless of order value, following the removal of the US de minimis exemption in 2025. These charges are the customer's responsibility and are not included in the price of your order or shipping cost, and are collected by the courier or customs authority on delivery. We recommend checking with your local customs office for an estimate before ordering.

Risk of Loss

Risk of loss and title for items purchased passes to you upon our delivery to the courier.

Lost or Delayed Parcels

If your order hasn't arrived within the estimated delivery window, contact us at hello@sevenneskin.co.nz and we'll investigate with our courier. Once a parcel is confirmed delivered by the courier's tracking system, SEVĒNNE isn't responsible for items lost or stolen after delivery.

Incorrect Delivery Details

Please ensure your shipping address is correct at checkout. We're not responsible for orders delayed or lost due to incorrect address information provided by the customer. Additional shipping costs incurred from reshipment due to an incorrect address will be the customer's responsibility.

Contact: hello@sevenneskin.co.nz