REFUND POLICY

At SEVĒNNE, every product is made in small batches with care. Because Radiance Veil is a cosmetic product applied directly to skin, please read this policy carefully before purchasing.

Change of Mind

We accept returns on unopened, unused products within 14 days of delivery, in their original packaging. To start a return, contact us at hello@sevenneskin.co.nz with your order number.

Once your return is received and inspected, we will process a refund to your original payment method. Return shipping costs are the customer's responsibility, unless the item is faulty or the return is due to our error.

For hygiene and safety reasons, we cannot accept returns or exchanges on any product that has been opened, used, or shows signs of use.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or isn't what you ordered, contact us at hello@sevenneskin.co.nz as soon as you're able, with your order number and a photo of the item, so we can resolve it quickly. This applies regardless of whether the packaging has been opened, and there is no fixed deadline for raising a genuine fault — your statutory rights below are not limited by a return window.

For a minor issue, we will choose to repair, replace, or refund at our discretion. For a major failure (the product is unsafe, significantly different from its description, or cannot be easily fixed), you can choose whether you'd like a replacement, refund, or repair.

Your Consumer Rights

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, the Australian Consumer Law, or applicable United States state consumer protection laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights exist independently of, and are not limited by, the change-of-mind conditions above.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error or a faulty item.

Sale Items

Items purchased on sale or with a promotional discount are eligible for return under the same conditions as full-priced items, unless stated otherwise at the time of sale.

 

CANCELLATION POLICY

We aim to dispatch every order within 2–3 business days of purchase, so please act quickly if you need to make a change.

Before Dispatch

You may cancel or amend your order at any time before it has been dispatched. Email hello@sevenneskin.co.nz with your order number as soon as possible. If your order hasn't yet been packed and shipped, we'll cancel it and issue a full refund to your original payment method.

After Dispatch

Once an order has been dispatched, it can no longer be cancelled. If you no longer want the item, our Refund Policy applies once you receive it — unopened, unused products may be returned within 14 days of delivery.

Contact: hello@sevenneskin.co.nz