REFUND POLICY

At SEVĒNNE, every product is made in small batches with care. Because Radiance Veil is a cosmetic product applied directly to skin, please read this policy carefully before purchasing.

Change of Mind

For hygiene and safety, every jar is sealed before it leaves us, so you know it hasn't been opened. For the same reasons, we don't offer refunds, returns or exchanges for change of mind. Please choose carefully before you order. This doesn't affect your rights if an item arrives faulty, damaged or incorrect, set out below.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or isn't what you ordered contact us at hello@sevenneskin.co.nz as soon as you're able, with your order number and a photo of the item, so we can resolve it quickly. This applies regardless of whether the packaging has been opened, and there is no fixed deadline for raising a genuine fault — your statutory rights below are not limited by a return window.

For a minor issue, we will choose to repair, replace, or refund at our discretion. For a major failure (the product is unsafe, significantly different from its description, or cannot be easily fixed), you can choose whether you'd like a replacement, refund, or repair.

Your Consumer Rights

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, the Australian Consumer Law, or applicable United States state consumer protection laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights exist independently of, and are not limited by, our change-of-mind policy above.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days. Where an item is faulty, damaged or incorrect, we cover the cost of any return or replacement shipping.

Contact: hello@sevenneskin.co.nz

CANCELLATION POLICY

All orders, including pre-orders, are final once placed. We don't accept cancellations for change of mind. Please check your order and shipping details carefully before you complete checkout.

Changing Your Shipping Details

If you need to correct your shipping address, email hello@sevenneskin.co.nz with your order number as soon as possible. We'll update it if your order hasn't yet been dispatched.

Pre-Orders

Pre-orders are paid in full at checkout and dispatched within the window shown on the product page and in your order confirmation.

If we can't dispatch within that window, we'll email you before it ends with an updated date. You can then keep your order or cancel it for a full refund to your original payment method. If we're unable to supply your order at all, we'll cancel it and refund you in full.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged or incorrect, our Refund Policy applies and your consumer rights are not affected.

Contact: hello@sevenneskin.co.nz